Payments Policy

Accepted Payment Methods

We offer secure, convenient payment options for a smooth checkout for all customers in Australia. We currently accept:

• Digital wallets: Shop Pay, Apple Pay, Google Pay
• Credit & debit cards: Visa, Mastercard, American Express, Maestro, UnionPay

All payments are processed in AUD (Australian Dollar).

Payment Security

Your payment information is protected with industry-standard encryption and secure processing. We never store or have access to your full card details. All transactions run through trusted, PCI-compliant payment providers for maximum security.

Order Processing

Payment must be completed successfully before an order is processed or shipped. If a payment is declined or fails, the order will not be confirmed. Where we suspect fraud or unauthorised activity, we may cancel an order or place it on hold for verification.

Taxes

Any applicable tax (GST) may be shown at checkout depending on your delivery address and local regulations, and will always be displayed clearly before you complete your purchase.

Payment Issues

If you have trouble at checkout or any question about payments, contact our support team and include your order number if you have one.

Contact

Address: 1 Barratt St, Hurstville NSW 2220, Australia
Phone: +61 468147039
Email: info@walterandrose.com
Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (AEST)

Address available for administrative correspondence and product returns only — no physical point of sale at this address. We aim to reply within 24 hours.