Shipping policy

Where We Deliver

Walter and Rose delivers to addresses within Australia. We do not currently offer international shipping.

How Long It Takes

Your total delivery time is made up of two stages — order processing plus transit. We work with reliable Australian carriers so every order is handled safely and arrives without unnecessary delay.

Cut-off time: Orders placed before 2:00 p.m. (AEST) on a business day begin processing the same day. Orders placed later, at weekends, or on public holidays start processing on the next business day. Every order goes through a quality check and is packed with care before dispatch — this is included in the processing time.

Shipping Cost

We currently offer one simple option for all Australian orders:

Tracking

As soon as your order is dispatched, you'll receive a confirmation email with a unique tracking number and a link, so you can follow your parcel from dispatch to your door.

Parcel Protection and Lost Shipments

Every shipment includes complimentary parcel protection at no extra cost. If your tracking shows no movement for more than 5 business days after dispatch, email info@walterandrose.com and we'll promptly open a lost-parcel investigation with the carrier.

Delivery Problems

For any delivery issue — delays, a damaged parcel, or a missed delivery attempt — contact our support team right away. Resolving shipping problems quickly is a priority for us.

Contact

Address: 1 Barratt St, Hurstville NSW 2220, Australia
Phone: +61 468147039
Email: info@walterandrose.com
Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (AEST)

Address available for administrative correspondence and product returns only — no physical point of sale at this address. We aim to reply within 24 hours.